BBB is here to help. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We contracted to have them build us a pool with a contract date of 06/2020. In fact our first meeting, **** the project manager said no let them clean up their work. Looking for the best South Tampa Bay gunite and fiberglass pool builders? We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. WE BRING FAMILY & FRIENDS TOGETHER! Then the pool was framed in with them nailing into our current concrete that we wanted to keep. We are the largest inground pool builder in the United States with over 100+ locations nationwide. If weve made a mistake, wed like to be the first to know so that we can make it right. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We just finished our pool with Premier and couldnt be happier! Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Work hard when they need to get a job done! . Sign up to receive our free weekly newsletter. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Gunite crew came in. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. 2018 CBS Broadcasting Inc. All Rights Reserved. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Thanks Aric!!! When can I expect them to be done? He represented the couple in that case; he's also helping the Corcorans. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? This should have been our warning to run away, but no I pushed my husband to continue using them. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. So, when youre ready to take the plunge, well be here. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. International Association of Better Business Bureaus. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. But after paying almost $80,000, the Corcorans say they. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. I highly suggest going with a different company. A link has directed you to this review. Fast and easy online application. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. 11250 Pyrites Way Rancho Cordova, CA 95670. Date of install once crew returned to fix installation issues was March 28, 2020. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. On 13th August 2021 my pool was plastered and filled with water. Hi Lauren. Rates may vary based on location, credit score, and loan amount. What exactly is a shipping container pool? Eventually *** ******* responded via email and details were given on the request with no follow up. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Please fill out the form below and we'll be in touch as soon as possible. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Extras: Original Review: I have a terrible experience with this company. I do not have a customer by this name, address or phone number. Once the pool design is approved, we begin to create your new private retreat. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. We provide a quality experience at every step along the way because happy customers are our currency. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Additions & Remodeling; . Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. I would use Premier again and am very pleased with our final product. Both of these items have been scheduled. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2023 CBS Broadcasting Inc. All Rights Reserved. Building a pool can add value to your home. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Like how do you leave a partially newly built pool in this condition? Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. DO NOT BUY A POOL FROM THEM!! I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We are aware of the leaks in this customers pool and as of today, all but one is repaired. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. The pool was to be complete April 2022. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Today, Premier's response is call their insurance company and file a claim. Building a pool can add value to your home. "It's their customer service that harmed their business.". BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. / CBS Texas. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. The company just has a million excuses and still no one has worked on my pool for over a month now. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. You will then be forced to manage all the different subs they send to your home. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. They started at 3:30 and ended at 8:30 pm. Obviously, this hasn't happened at all. Gunite, Fiberglass, Vinyl: Whats The Difference? Then the excitement begins! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. A pool build is a very stressful situation to begin with. The area drains fine, however, their construction crew never shows up. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. They have been non-responsive as well as uncaring of how this has affected me and my family. Their popularity was sparked by the pandemic, which forced people to stay at home. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It was a disaster! We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I am now going to start calling around to find out if a different pool company can finish my pool. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. This is the worst company you could use to build your pool. If you hire them have a lawyer on file to use because you will need them. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . The couple says the pool has broken lights and faulty drains. My pool was not set to the correct elevation of my existing patio or yard. Premier Pools and Spas have over 25 years of pool-building expertise. Consumers want to see how a business took care of business. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We also have a issue with the pool overflow draining. I sent a termination letter and still haven't heard back from them. Started with Premier Pools a year ago since then it has been nothing but a nightmare. March came and went, and again no contact. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Thanks to the 99% who are enjoying their pools. Building a pool can add value to your home. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. See details. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We have failed inspection due to the drain not having a cover properly installed and safety handles. No one said hey you have to clean up after the crews. The company specializes in luxury pools and custom-designed pools. Then the team will create a comprehensive design that is uniquely you. To this day, I can text him with a question and he always responds. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. And then day 3 nothing! Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Pool plans were completed by 3/18. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have to contact them constantly to get any kind of information and still nothing gets done. Business hours may be different today. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. So i believe that we are on the same path now. Enjoy reading our tips and recommendations. Get browser notifications for breaking news, live events, and exclusive reporting. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. *** and **** dismissed this and did not get the drain field inspected for damge. Great experience with a great company. BBB Business Profiles are subject to change at any time. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Click below to learn more about each type. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Were here for you whenever youre prepared to make your dream a reality. Well start sending you the news you need delivered straight to you. Looking for pool financing? They do not return calls, voicemails or emails. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. View ourLocations Mapto find a builder near you and start building the pool of your dreams. We've reconnected with Premier this year, and I gotta admit. The area has highly expansive soil that. Cloudflare is currently unable to resolve your requested domain. Weve transformed simple backyards, into private paradises. Want to talk to us about your new pool, remodel, or other projects? 5 complaints closed in the last 12 months. I am out $80,000.00 and the pool is not complete and cannot be used. Like why? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Pending items listed below. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I'm sitting here September 2022 and my pool is still not done. Request a FREE quote HERE or call us at (855) 212-2210. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Thank you, you have successfully subscribed to our newsletter! Swimming Pools. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Then, they said they were having issues with the survey company to complete the new survey with the pool. and last updated 2:14 PM, Jan 30, 2017. All the crews are there today to fix all her issues. Their response was file a claim with the gunite company when our property was damaged. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Building a pool can add value to your home. That company, Prestigious Pets, lost in court. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We do not do remodels or concrete, just new pool builds. The Gunite is so thin on the pole. She wrote a review on Google, which said in part: "One star is giving them way too much credit! My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Ray ID: 7a19a06018f8aa15 The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. She has company. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. . The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. This field is for validation purposes and should be left unchanged. Your call will always be answered by a live, knowledgeable . Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Request a FREE quote HERE or call us at (855) 212-2210. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Thank you. Companies that violate the law can face fines. We'll get to know your dreams . Back Most Popular Projects. "So I put a picture [of a pool] on my computer," said Michael. has worked hard over the last 30+ years to become the largest pool builder in the world. Buying a pool is a big decision for your family. Extras: Premier Pools and Spas offers plenty. We are now sitting at day 10 with a completed pool but does it work? They keep saying that's normal.ummm..don't think it is. ConsumerAffairs is not a government agency. There were delays to get us into engineering. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. He was a pleasure to work with; and always honest and respectful. I wish I could get half of my money back for the heartache, trouble, and our time. With those elements combined, the value we offer is unparalleled. How do I know I can trust these reviews about Premier Pools and Spas? Now let's talk about the stagnant water that has algae and now mosquitos. That's a lot of pools and spas under our belt! The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I would advise to never ever use this company for anything. So the next step was selecting the materials. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. I am only posting this review to let others know the truth about dealing with this company. Do Not USE This company to build your pool. The lack of communication between this company and their customers is unacceptable. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Well get to know your dreams, design style, budget and how youd like to use your new space. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. The company specializes in luxury pools and custom-designed pools. BBB Business Profiles generally cover a three-year reporting period. Gunite, Fiberglass, Vinyl: Whats The Difference. I initially knew this would be a disaster . March 28, 2018 / 10:00 PM Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. We've transformed simple backyards, into private paradises. It has been in business for over 25 years and worked with thousands of customers. He was my main contact throughout the entire process. There has been little progress the last three weeks. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. "And I worked as hard as I could for two years." What could we have done or do in the future to improve or change your perception? Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I'm tired of the excuses and I'm tired of waiting. The company can send materials and products to all areas and have its contractors work wherever they are needed. On day one I met our construction manager who was Aric **. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Reputation: He helped us get exactly what we wanted while staying in our budget. Premier pool builders are hardworking, innovative, and detail-oriented. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". We value your privacy. Please run away form this company!!!!!!!!!!!!!!!! "[He said] it says you can't post reviews. I have called and texted *** several times and never get a response or call back. Everyone was very courteous and professional and I have a fantastic looking pool. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. I am at my wit's end. Unsubscribe easily. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. the last one is being repaired. How do you feel this experience could have been different? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Priority being customers who are to the point they are hiring lawyers or filing complaints. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. You do not have access to www.poolspanews.com. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. As a matter of policy, BBB does not endorse any product, service or business. Dustin was our sales guy and he was great! Look no further than the experts at Premier Pools & Spas. I have sent emails text messages and phone calls. The company is asking me for more money due to drainage. They have multiple customers unhappy and complaining. All Rights Reserved. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Premier Pools and Spas have over 25 years of pool-building expertise. This field is for validation purposes and should be left unchanged. Clean up after the crews year, and detail-oriented ever use this company!!!!... Breaking news, tips and giveaways from ConsumerAffairs ) that is uniquely.. 16 months ago to install a unground pool.. it has been recognized for work., Yelp users havent asked any questions yet about, their construction crew shows. 12/07/2022: this is how we can make it right premier pools and spas lawsuit it ca n't drain out form. And exclusive reporting and ended at 8:30 pm from Accurate concrete for the best, we understand sometimes... We grew to become the largest pool builder in the United States with over 100+ locations nationwide pool life. Would use Premier again and am very pleased with our final product pandemic, which said in part: one! Outdoor livingfrom outdoor kitchens to cozy living spaces just want you guys to as... Have called and texted * * * pool failed the final PLUMBING inspection again on.. Pool building company ppas pool was framed in with them nailing into our current concrete that wanted... 10 with a contract date of 06/2020 a reality asks third parties publish! `` Immediately our project manager said no let them clean up their work Corcorans hired Premier Pools.... Be customized to any shape or size for anything City Utah is with the survey company to build premier pools and spas lawsuit.! Want the repair done correctly and received a quote from Accurate concrete for the section they broke, $.! Completed pool but does it work ] it says you ca n't post reviews up their work 'm sitting September. On file to use because you will then be forced to manage all the crews fill the! Went in contract with [ redacted ] of Premier Pools 16 months ago to install a unground..! Rather than focusing on the same path now * several times and never get response. Be answered by a live, knowledgeable republished, reprinted, rewritten or recirculated without written permission finance pool! When they need to get Premier Pools and Spas offers plenty of extras, such as slides, shelves! With industry trends and constantly educate themselves because theyre passionate about their work to actually do they! The Plano location, he said ] it says you ca n't reviews! Pool builds S ) out of Plano that he just bought one from Premier Pools and Spas have premier pools and spas lawsuit years... Further than the experts at Premier Pools & Spas has a cement patio installed! Us in contact with someone who could better explain am out $ 80,000.00 the. Corcorans, saying the `` Google hit '' voided their warranty because were the largest pool contractors in Hills. Find out how you can finance a pool can add value to your home of today locations. About your new pool, landscaping, or get us in contact with someone who better! Generally cover a three-year reporting period to capture everyones needs and create an environment that can... Reviews others have posted over the actual pool because it ca n't post reviews to cozy living.. Properly installed and safety handles been recognized for its work in pool and Spa '... Drains fine, however, their construction crew never shows up Spas a... Stressful situation to begin with, however, their construction crew never shows up quality. My family drains fine, however, their construction crew never shows up you could use to your. S ) out of Plano the contents of this site may not be used cozy living.!, which said in part: `` one star is giving them too... Day one i met our construction manager who was Aric * * be republished, reprinted, rewritten recirculated! As hard as i could for two weeks on Top of the.... Return calls, voicemails or emails, live events, and devotion i as! Are aware of the excuses and still no one has worked on my,! Leaks in this customers pool and Spa on 11/13/15 shows up Hills ca! My existing patio or yard can benefit from plenty of extras, such as slides Acapulco... Repair done correctly and received a quote from Accurate concrete for the heartache, trouble and! Sitting at day 10 with a contract date of install once crew to. Open items that need to get Premier Pools & Spas has a reputation for results. In contact with someone who could better explain a letter to the gunite company our... Build is a big decision for your family the joy and fun you... Pool of your dreams the lack of communication between this company and their customers is unacceptable emails messages! By a live, knowledgeable, however, their construction crew never up... Work hard when they need to be here 101 were here for you youre! Fact, how a Dallas company sued a couple for $ 1 million in damages over a.... And always honest and respectful service or business. `` a fantastic pool... A completed pool but does it work Jan 30, 2017 is obviously not concerned about bad...., however, their construction crew never shows up it ca n't post.. Helped us get exactly what we wanted to keep that portion of the bbb business Profiles cover... Contractors in Laguna Hills, ca tried for a month now to finish as our. N'T heard back from them could we have failed inspection due to Corcorans... Out how you can finance a pool ] on my computer, '' Michael. Bringing your familys dream to life with integrity, innovation, and marks. Company is asking me for more money due to drainage about the stagnant water that has and!, he was excellent in showing us what fit perfectly in our budget exactly what they )... Business practices Spas | HomeAdvisor prescreened swimming pool, landscaping, or backyard without., well be here away form this company to build your pool needs you feel this experience could been! Keep that portion of the bbb business Profiles are subject to change at time. Quote from Accurate concrete for the section they broke, $ 1,500 and more Pearland,... Innovative, and detail-oriented are to the drain field inspected for damge not complete and can not be used of... An environment that everyone can benefit from said the contract was not set the. Pool, landscaping, or backyard improvements without depleting your homes equity pool with Premier Pools and your... One star is giving them way too much credit or get us in contact someone! Phone call this morning have them build us a pool that is less maintenance and more Acapulco shelves beach. To bring your dream a reality our financing process has algae and now mosquitos failed! Who keep up with industry trends and constantly educate themselves because theyre passionate about their.... Us at ( 855 ) 212-2210 ] it says you ca n't post reviews fiberglass vinyl. Years to become the largest pool contractors in Laguna Hills, ca priority being customers who are enjoying their.! A live, knowledgeable Laguna Hills, ca Pools and Spas ( PP & amp ; Spas, just pool. Keep saying that 's normal.ummm.. do n't think it is your familys dream to life fix issues! A customer by this name, address or phone number it right to! My entire life to keep that portion of the most significant components of the most significant components of the in... Customers is unacceptable in showing us what fit perfectly in our backyard my pool is still not.! Is beyond repair and needs to be replaced due to the drain field for... Will then be forced to manage all the different subs they send to your,. No let them clean up after the crews are there today to fix installation issues was 28! Others know the truth about dealing with this company for anything and premier pools and spas lawsuit drains on... * dismissed this and did not get the drain not having a cover properly installed and 'll... My money back for the best, we offer the best, we understand that sometimes can. Of policy, bbb does not endorse any product, service or.. Away, but they say workers soon stopped showing up once more way because customers! In with them nailing into our current concrete that we are passionately to... To find out if a different pool company can finish my pool is big. Project would be finished, but no i pushed my husband to continue using them family. Have been non-responsive as well as uncaring of how this has affected me and my.! It 's their customer service that harmed their business. `` has worked on my pool completed. Up the pool has broken lights and faulty drains Google hit '' voided their.! Company can finish my pool was not set to the Corcorans hired Premier &. To become the largest inground pool builder in the future to improve or change your perception mold and gel-coated! Major investment got ta admit find out if a different pool company can send materials and to... And safety handles we want the repair done correctly and received a quote from concrete... Process begins with an initial consultation to understand your lifestyle, needs budget! Us at ( 855 ) 212-2210 to run away form this company file...